Reference

What Our Legal Terms Cover at manadatoto

Our legal framework sets out how your account is governed, what we expect from you, and what you can expect from us — including how your data is handled, how disputes are raised, and which regions can access this platform where local law permits.

Account terms apply at registrationEligibility depends on local lawDANA, OVO, GoPay wallets coveredData handling disclosed herePolicy contact via live support

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HOW WE HANDLE IT

Data, Cookies, Security and Your Account Rights

Our approach to your account data is shaped by what we actually need to run the platform — not what we could collect. We hold account identifiers, wallet references such as your linked DANA or OVO number, transaction logs, and device session data. We do not sell this data to third parties. You can request a copy of what we hold, or ask us to correct inaccurate records, by contacting support through live chat or email.

Cookie Policy We use session and preference cookies to keep your account logged in and remember your wallet selection. You can manage cookie settings in your browser, though some features depend on them.

Account Security Your account is protected by password authentication and OTP verification on sensitive actions like withdrawal requests. If you notice unusual login activity, contact support immediately to freeze access.

Data Retention Transaction records and identity documents are retained for the period required under our compliance obligations. When that period ends, data is deleted or anonymised according to our internal retention schedule.

Request a Data Change To update or correct personal information linked to your account, raise the request through live chat. We verify your identity before making any change to wallet or contact details.

POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Matter

If you have a question about these terms, want to raise a dispute, or need to request a change to your account data, our support team handles policy-related enquiries directly. You do not need to go through a third party — contact us through any of the channels below and we will route your query to the right team.

Team online

Live Chat Support

Reach our policy team through the live chat icon in your account dashboard. We respond to legal and data enquiries through this channel and can escalate where needed.

Email Disputes

For formal disputes or written records of a policy complaint, email us directly. We acknowledge receipt and aim to resolve within the timeframe set out in our dispute clause.

Account Help Portal

Log in to your account and open the Help section. Policy-related topics, including data requests and wallet verification queries, are listed there with the correct contact path.

Understand the Rules Before You Start

manadatoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form a binding agreement between you and manadatoto from the moment your account is active. Access to our platform, including wallet deposits through DANA, OVO, and GoPay, is only available where local law permits. You are responsible for checking whether participation is lawful in

1
your region before you proceed. All account activity — including deposits, withdrawals, and game rounds — is logged and subject to review under our fraud prevention protocols. We reserve the right to suspend or close any account that breaches these terms, and any funds tied to
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verified irregular activity may be withheld pending investigation. Our terms also govern how promotional conditions work. Where we run any active offer, the conditions attached to it are part of this legal framework and override any informal communication. If there is a conflict between a message
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you received and these published terms, the published terms apply. By using your DANA, OVO, or GoPay wallet to fund your account, you confirm that the wallet is registered in your own name and that the funds are yours. Third-party wallet use is not permitted. We
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conduct identity checks at withdrawal stage, and accounts flagged for wallet mismatch will be paused until verification is complete.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Policy and Your Rights

These are the questions we hear most often from account holders in Indonesia about how our legal terms work, what rights you have over your data, and how to act if something goes wrong.

Access depends on local law and your eligible region. You are responsible for confirming that participation is lawful where you are located before creating or using an account.

We retain transaction records and identity documents for the period our compliance obligations require. After that period, data is deleted or anonymised. Contact support to ask about your specific record.

Wallet flags are usually triggered by a name mismatch or unverified identity. Contact live chat support with your account details and a copy of your wallet registration to resolve it quickly.

Email our disputes team with a written account of the issue. We acknowledge receipt and follow the dispute process set out in our published terms, which is the binding reference for resolution.

Yes. Open a data request through live chat or email. We verify your identity first, then provide a summary of the account and transaction data we hold within a reasonable timeframe.

We may update these terms when our operating conditions change. We notify account holders through the contact details on file. Continuing to use the platform after an update means you accept the revised terms.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What Our Legal Terms Cover at manadatoto

Data, Cookies, Security and Your Account Rights

Reach Us About Any Legal or Policy Matter

Live Chat Support

Email Disputes

Account Help Portal

Common Questions About Our Policy and Your Rights

01 Can I use manadatoto if I am in Indonesia?

02 What happens to my data when I close my account?

03 My DANA wallet was flagged during withdrawal — what do I do?

04 How do I raise a formal dispute about an account decision?

05 Can I request a copy of the data manadatoto holds on me?

06 Do your legal terms change, and will I be notified?

Legal

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